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Question 1 Who can register with Ejari? 
Answer 1
Anyone who belongs to the following category can register for Ejari Accounts.
1. Landlords
2. Property management company and its employees
3. Landlord representative
 
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Question 2  Who can access the Ejari System? 
Answer 2
Anyone who has an Active Ejari account can access Ejari system.
 
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Question 3  What if I forget my password?
Answer 3
To recover your Ejari password, you need to visit our forgot password page and follow the steps mentioned on the page.
  
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Question 4 What are the supported file formats for my contracts?
Answer 4
All the contracts in Ejari system are in ADOBE Acrobat PDF format.
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Question 5 How much does it cost to create an Ejari account?
Answer 5
Ejari account is absolutely free of charge.
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Question 6 Can I create management contract or tenancy contract before property approval?
Answer 6
No. All your properties have to be approved by RERA before creating any contracts.
 
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Question 7 Do I have to visit RERA to get Rent approval for my properties?
Answer 7
Yes. You need to print the Rent approval request from the Ejari system and visit RERA for approval.
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Question 8 How can I activate my tenancy contracts?
Answer 8
You need to upload the signed copy of the tenancy contract and press activate.
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Question 9 Can I create tenancy contract before approval of management contract?
Answer 9
No. Your management contract has to be approved prior to creating tenancy contract.
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Question 10 How can I add credit to my account?
Answer 10
You need to visit RERA to add top up your account balance.
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Question 11 How can I view the status of my properties and contracts?
Answer 11
Once you finish searching for your property or a contract, status symbol is available.
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Question 12 What do I do if I don’t know how to perform a certain operation?
Answer 12
You can visit our online help page to learn more about Ejari system.
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Question 13 How do I contact the Ejari customer support?
Answer 13
You can contact us by dialing 04-203-0541, 04-203-0542 or send an email to support@eres.ae
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Question 14 where do I send my comments or suggestions about Ejari system?
Answer 14
Email us at support@eres.ae
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Question 15 Can I change property information or contract information after approval?
Answer 15
No. once your property or contract is approved you cannot modify the information.
 
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